Faq Sections
Made-to-measure garments begin with existing patterns that are adjusted to your measurements. Bespoke represents the pinnacle of personalization, where patterns are created entirely from scratch based on your unique proportions, with multiple fittings to achieve perfection. DELETTO specializes in true bespoke craftsmanship, though we offer made-to-measure as an accessible entry point to our world.
Our bespoke suits, jackets, and made-to-measure creations are meticulously crafted within 12 business days (excluding weekends and holidays), followed by 5 days for customs clearance and international delivery. This exquisite process includes at least three personalized fitting sessions for bespoke pieces and one fitting session for made-to-measure garments, ensuring each creation achieves the pinnacle of Italian sartorial excellence. Ready-to-wear collections are available for immediate acquisition or with bespoke alterations completed within 3-5 days.
DELETTO works exclusively with the finest textile mills in Italy and Great Britain. Our seasonal collections feature Super 150s and finer wools, pure cashmere, silk-wool blends, and rare specialty fibers. All fabrics are selected for their exceptional quality, sustainability credentials, and performance characteristics.
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Appointments can be scheduled through our online booking system, by contacting client services via telephone, or by emailing appointments@deletto.com. We recommend booking at least two weeks in advance, though we accommodate urgent requests when possible.
Yes, for returning clients we offer virtual consultation services where our master tailors will guide you through a remote measurement process. New clients are encouraged to visit one of our physical locations for the complete DELETTO experience.
Your initial consultation typically lasts 60-90 minutes. You'll discuss your stylistic preferences with a senior consultant, explore our fabric library, and undergo a comprehensive measurement session with our master tailor. We recommend wearing a well-fitting shirt and trousers to your appointment.
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We accept major credit cards, wire transfers, and private banking arrangements. For bespoke commissions, a 50% deposit is required at the time of ordering with the balance due upon completion.
Yes, we offer worldwide shipping with express and standard delivery options. International deliveries typically arrive within 3-5 business days. Shipping fees vary by destination, with complimentary shipping on orders over €5,000.
Made-to-measure and bespoke creations are final sale due to their personalized nature, though we offer our comprehensive alteration service to ensure perfect fit.
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We recommend dry cleaning your suit only when necessary, typically 2-3 times per year. Regular brushing after wearing and proper hanging between uses will maintain freshness and extend the life of your garment.
Our alteration services are reserved exclusively for DELETTO garments. For vintage DELETTO pieces or exceptional circumstances, exceptions may be made at the discretion of our atelier director.
Please refer to our comprehensive care instructions provided with each purchase. Our Italian wool, silk, cashmere, and linen blends require specialized care. We recommend minimal dry cleaning, proper hanging on wooden hangers, and gentle brushing to maintain the integrity of these luxury fabrics.
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